High Point Residence Wood River

High Point Residence Wood River has received mixed reviews from residents and their families. Many praise the facility for its caring and supportive staff, who are described as welcoming and eager to assist residents. The teamwork among staff members is highlighted as a positive aspect, contributing to the well-being of the residents. Some reviews mention recent updates to the building, which have enhanced the experience for both staff and residents. However, there are significant concerns about the quality of the food, with several reviews noting small portions, poor quality, and lack of variety. Some residents have expressed dissatisfaction with the meals, describing them as unappetizing and lacking fresh ingredients. Additionally, there are complaints about the facility's maintenance, with reports of run-down conditions, dirty carpets, and inadequate transportation options for residents. The change in management in 2020 is mentioned as a turning point, with some residents feeling that the quality of services has declined since then. Despite these issues, some reviews still commend the facility for its activities and outings, which are appreciated by residents. Overall, while the staff receives high marks for their dedication and care, the facility faces criticism for its food quality and maintenance, leading to a mixed reputation among residents and their families.