StoryPoint Carlson Parkway

The reviews for StoryPoint Carlson Parkway, formerly New Perspective Carlson Parkway in Minnetonka present a mixed picture. Many reviewers praise the facility for its beautiful environment, caring staff, and vibrant community atmosphere. Positive experiences highlight the attentive care, engaging activities, and the welcoming nature of the staff, with some noting the facility's cleanliness and the quality of food. Several reviewers commend specific staff members for their professionalism and empathy, making difficult transitions easier for families. However, there are significant criticisms as well. Some reviewers report issues with staff responsiveness, particularly regarding call lights and meal service delays. Concerns about understaffing, especially on weekends, are noted, with some residents experiencing neglect in basic care such as bathing and dressing. Complaints about rude and disrespectful staff, poor communication, and unmet care promises are recurrent themes. A few reviews mention financial concerns, such as high non-refundable fees and unexpected costs. The facility's management receives mixed feedback, with some praising their efforts and others criticizing their lack of accountability and responsiveness to complaints. While some families have had positive experiences with the facility's activities and environment, others have moved their loved ones due to inadequate care and communication issues. Overall, while New Perspective Carlson Parkway is appreciated for its aesthetics and some positive staff interactions, there are notable concerns about the consistency and quality of care provided.