Otterbein SeniorLife North Olmsted

The reviews for Emerald Village present a mixed picture, highlighting both positive and negative experiences. On the positive side, many residents and their families praise the community for its warm and welcoming atmosphere, attentive staff, and engaging activities. Events like dedication ceremonies and watch parties are well-received, with residents and staff creating a lively and fun environment. The facility is described as clean and well-maintained, with good food and a variety of meal options. The staff, including nurses and aides, are commended for their professionalism, compassion, and dedication to resident care, often going above and beyond to ensure comfort and safety. Many families express gratitude for the peace of mind they have knowing their loved ones are well cared for. However, there are notable criticisms, particularly regarding the admissions process. Some reviewers report unprofessional behavior, such as delayed responses and a lack of communication from the admissions team. Specific complaints mention a dismissive attitude from staff members, which has led to frustration and disappointment for families seeking placement for their loved ones. Additionally, the facility's lack of memory care services is a concern for those with relatives suffering from dementia. Overall, while Emerald Village is praised for its community spirit and quality care, improvements in the admissions process and communication are needed to address the concerns of prospective residents and their families.