Hemsley House of Paoli

Sunrise of Paoli receives mixed reviews from residents and their families. Many praise the facility for its warm, welcoming atmosphere and attentive staff, highlighting the variety of activities and the quality of care provided. Residents appreciate the community feel, with some noting the helpfulness of staff members like Leigh and John, and the engaging activities organized by the team. The facility is described as clean and well-maintained, with a pleasant environment and good food options. However, there are notable concerns about communication and staffing. Some reviewers mention issues with receiving timely assistance, particularly with personal care tasks like showering. There are also complaints about high staff turnover and occasional lapses in care, such as residents being left unattended or experiencing poor communication from management. Billing issues and unexpected charges have also been reported, causing frustration among some families. The facility's location and amenities, such as free Wi-Fi and coffee, are generally well-received, but some find the cost of care to be high relative to the services provided. While many residents and their families express satisfaction with the overall experience, others feel that the level of care does not meet their expectations, particularly for those requiring more intensive support. Overall, Sunrise of Paoli is seen as a potentially good option for those seeking a community-oriented environment, but prospective residents should carefully consider their specific care needs and budget.