Hemsley House of Paoli

Hemsley House of Paoli, formerly Sunrise of Paoli, receives mixed reviews from residents and their families. Many praise the facility for its warm, welcoming atmosphere and attentive staff, highlighting the friendly environment and variety of activities offered. The Road Home program and Fox Rehab team are particularly appreciated for aiding residents' recovery and mobility. The dining experience is generally positive, with some noting the quality and variety of food, although others find it lacking in taste and temperature. However, several reviews express concerns about the level of care and communication. Some residents reportedly experience delays in receiving assistance, such as scheduled showers, and there are complaints about staff turnover and language barriers. Billing issues and unexpected charges are also mentioned, causing frustration among families. The facility's cleanliness is generally well-regarded, but some feel it is understaffed, impacting the quality of care. The memory care unit receives both praise and criticism, with some families appreciating the compassionate care, while others feel their loved ones' needs are not adequately met. The facility's cost is a common concern, with some finding it expensive for the level of care provided. Overall, while Sunrise of Paoli is seen as a beautiful and engaging community with dedicated staff, there are notable areas for improvement, particularly in communication, staffing, and individualized care.