Mustang Creek Estates Sachse

The reviews for Mustang Creek Estates in Sachse present a mixed picture. Many reviewers appreciate the facility's home-like environment, friendly and attentive staff, and the concept of smaller houses that create a more intimate setting. The facility is praised for its cleanliness, home-cooked meals, and engaging activities, with some residents and families expressing high satisfaction and recommending it to others. However, there are significant concerns raised by other reviewers. Issues include frequent staff turnover, inadequate training, and understaffing, particularly on weekends. Some residents experienced poor care, such as medication errors, lack of timely assistance, and insufficient activities. Complaints about the quality of food, laundry services, and room maintenance are also noted. A few reviewers mention serious incidents, such as falls and theft, and express dissatisfaction with management's responsiveness to concerns. Overall, while some families have had positive experiences, others have faced challenges with the level of care and services provided. The facility's strengths lie in its community feel and dedicated staff, but improvements in staffing, training, and management communication are needed to address the concerns raised by several reviewers.