Laverne Senior Carehome

Reviews of The Village at Towngate are generally positive, emphasizing its warm, home-like atmosphere, smaller size, cleanliness, friendly staff, and strong sense of community. Families appreciate that staff members know residents personally, welcome family involvement, provide activities and outings, and offer transportation to appointments. Many reviewers say their loved ones adjusted well, feel safe, and receive compassionate support. Rooms are often described as spacious, comfortable, and well maintained, although some reviewers note that the older building is dated and would benefit from updates. Food opinions vary, with several praising it and others reporting that quality declined after management changes. Pricing is commonly described as reasonable, though one reviewer was unsure and another found the cost somewhat high but comparable with other local communities. A significant concern involves the level of medical care. One highly negative review states that the community functions more like an adult living facility than traditional assisted living, with no RN consistently on staff and inadequate follow-up after a hospital visit. The reviewer reported medication delays, poor re-entry procedures, and insufficient medical attention. Another serious complaint alleged neglect, poor hygiene, ineffective response to call buttons, and billing issues. These accounts contrast sharply with the many positive comments and suggest that families should carefully verify staffing, nursing coverage, medication management, emergency procedures, and the level of assistance available. The Atria Greece reviews are also overwhelmingly favorable. Families praise its caring and responsive staff, communication, activities, cleanliness, dining, spacious rooms, and pandemic safety measures. The community is viewed as supportive for residents with dementia and welcoming to families. Some concerns include higher or à-la-carte pricing, inconsistent medication support, food variety, facility size, and staff entering rooms without announcing themselves.