Bethany Homes Senior Living III

The reviews for The Residence and Whitcomb House present a mixed picture. Many reviewers praise the facilities for their homey atmosphere, cleanliness, and attentive staff. Residents and their families appreciate the sense of community, with some describing it as feeling like a big family. The staff, including individuals like Robina and Donna, are often highlighted for their dedication and helpfulness. The facilities are noted for being accommodating, with activities and communication efforts, especially during the COVID-19 pandemic, receiving positive feedback. However, there are criticisms as well. Some reviewers express dissatisfaction with the food quality, citing a lack of variety and cost-cutting measures. Concerns about staff turnover, disrespectful behavior, and inadequate emergency response are mentioned. The management's responsiveness and the level of care for residents needing more assistance are also questioned. Some reviews suggest that the facilities are better suited for residents with a degree of autonomy, and there are mentions of increased pricing under new management. Overall, while many families are satisfied with the care and environment provided, others feel improvements are needed in specific areas such as food service, staff consistency, and management communication.