Ivy Cottage II

Skyline/Terraces receives highly mixed reviews across independent living, assisted living, memory care, skilled nursing, and rehabilitation. Many families praise the beautiful, clean, modern high-rise setting, private rooms, city and water views, gardens, terraces, convenient downtown location, activities, transportation, and generally attractive accommodations. Food is often described as unusually good for an institutional setting, although some residents report declining quality and too many processed items. Rehabilitation and skilled nursing experiences are frequently excellent. Several reviewers describe compassionate, knowledgeable nurses, aides, physicians, social workers, and therapists who provided intensive, effective care after serious accidents, surgery, illness, or hospice admission. Families particularly appreciate staff kindness, individualized attention, care conferences, discharge planning, and support during difficult circumstances. Some reviewers characterize the community as exceptionally welcoming and comparable to a hotel rather than a nursing home. However, other reviews raise significant concerns, especially about cost and staffing. The community is repeatedly described as extremely expensive, with substantial entrance fees, required prepayments, or costly private-pay arrangements. Residents and families report understaffing, delayed medications, missed cleaning, slow responses to assistance requests, inconsistent communication, and inadequate coordination between departments. Some assisted-living residents feel there is limited oversight, social engagement, or help with personal needs. Memory-care and dementia care receive particularly negative feedback, including poor resident engagement, medication confusion, insufficient communication, and a layout that may be difficult for confused or mobility-impaired residents. One rehabilitation complaint cites failure to follow physician orders and a privacy violation, while another describes unsafe handling and rude communication by aides. Tours are generally positive, though some visitors found the building impersonal and staff insufficiently welcoming. Overall, Skyline appears strongest for rehabilitation and skilled nursing, but prospective residents should carefully evaluate staffing, memory care, costs, and communication.