R&A Manor

Reviews of Ft. Harrison Assisted Living/Wickshire are mixed, with experiences varying significantly by resident, staff member, and management period. Many families praise the caring, attentive staff and leadership, especially the director, nursing supervisor, clinical team, and intake staff. Several reviewers describe the community as warm, cheerful, clean, and welcoming, with beautiful grounds, friendly residents, meaningful activities, field trips, social opportunities, and comfortable apartments. Families report that their loved ones have made friends, become more active, and benefited emotionally from the structure, dining, medication management, and compassionate care. Some describe the community as feeling like home and highly recommend it. However, recurring concerns involve understaffing, high employee turnover, and inconsistent management. Multiple reviewers report delayed or unanswered emergency call buttons, including after falls, creating serious safety concerns. Some families believe there are not enough nurses or administrative and kitchen staff, while others mention slow responses, unresolved maintenance problems, broken water or ice machines, and billing difficulties. Food quality, portion sizes, and inaccurate menu offerings are frequently criticized. Additional complaints include stained carpets, poor workmanship, theft concerns, inadequate activities during quarantine, and occasional rude staff or front-desk interactions. One reviewer cited a resident wandering outside during freezing weather without staff awareness, raising supervision concerns. Some reviewers have noticed improvement under newer management and report that concerns are being addressed, while others remain dissatisfied and are seeking alternative residences. Overall, the community appears to have a compassionate core staff and attractive environment, but service reliability, staffing levels, food, communication, and safety response require consistent improvement. Pricing was not clearly assessed in the reviews, although one reviewer felt the rent was high relative to the quality provided.