Evco Care

Reviews of Cedar Crest of Lewisville are mixed but generally lean positive. Many families praise the community’s friendly, caring, and attentive staff, especially leaders and employees such as Sandy, Allen, Gabby, Britton, Erick, Stephanie, and others. Reviewers frequently describe the move-in process as supportive, with staff helping coordinate paperwork, assessments, furniture setup, room preparation, and transitions from independent living or skilled nursing. Several families say their loved ones are happy, feel safe, participate in activities, and regard Cedar Crest as home. The community is often described as clean, welcoming, intimate, and socially engaging, with strong activities and a convenient location. Some reviewers also praise the renovations, hospice coordination, COVID precautions, and communication from current leadership. However, numerous reviews raise significant concerns. Staff and management turnover—sometimes involving several executive directors, nurses, med-techs, and cooks—was a recurring complaint, contributing to inconsistent communication and service. Reported problems included delayed medications or nurse visits, unanswered call buttons, difficulty obtaining bathing and personal care, missed meals, cold or inadequate food, limited diabetic options, unresolved billing issues, and inconsistent housekeeping in residents’ rooms. Some reviewers noted urine odors, outdated rooms, chaotic operations, overworked staff, and insufficient care for residents requiring more assistance. A few felt promises made during tours were not fulfilled or that sales priorities outweighed resident care. Food opinions varied considerably, from highly praised to disappointing. Overall, Cedar Crest appears to offer a warm, affordable, community-oriented environment with dedicated staff, but families should carefully assess staffing stability, care coordination, response times, meals, billing, and whether services match their loved one’s level of need.