Marbella San Marcos

Brookdale San Marcos receives mixed reviews from residents and their families. Many praise the facility for its friendly and caring staff, clean environment, and variety of activities. The dining experience is often highlighted positively, with some describing the meals as restaurant-quality. The facility's amenities, such as a pool, courtyard, and transportation services, are appreciated, and the location is considered convenient. However, several reviews express dissatisfaction with management and administrative issues. Complaints include unresponsive management, unexpected cost increases, and billing discrepancies. Some families report inadequate care, particularly for residents with higher needs, and mention understaffing as a concern. There are also reports of poor communication and unmet promises regarding services and refunds. While some residents and families are pleased with the overall experience and care provided, others have faced significant challenges, including issues with medication management and maintenance problems. The facility's recent renovations and the welcoming atmosphere are noted as positives, but the inconsistency in service and management remains a concern for some. Overall, Brookdale San Marcos is seen as a facility with potential, offering a range of services and a pleasant environment, but it faces criticism for management practices and care inconsistencies. Prospective residents and their families are advised to thoroughly assess the facility and communicate clearly with management to ensure their needs and expectations are met.