Marbella San Marcos

Brookdale San Marcos receives mixed reviews from residents and their families. Many praise the facility for its friendly and attentive staff, vibrant community atmosphere, and variety of activities. The dining experience is often highlighted positively, with some describing the meals as restaurant-quality. The facility's amenities, such as a pool, garden, and full kitchens in apartments, are appreciated, and the location is considered convenient. However, there are significant criticisms, particularly regarding management and care services. Some reviewers report issues with billing, unfulfilled promises, and inadequate care for residents with specific needs. Complaints about understaffing, delayed responses to assistance requests, and poor communication from management are common. A few reviews mention serious concerns, such as mishandling of medical care and outbreaks of illness, leading to distress for residents and their families. While some families express gratitude for the care and support provided, others warn against choosing Brookdale San Marcos, citing negative experiences with management and care quality. The facility's aesthetics and community activities are generally well-received, but the inconsistency in service and management practices leaves a divided impression. Overall, potential residents and their families are advised to carefully consider both the positive and negative feedback when evaluating Brookdale San Marcos as a senior living option.