B & B Residential Facilities

Reviews of American House Village/Rochester Hills and related care areas are mixed but generally positive, particularly regarding staff, atmosphere, activities, and affordability. Many families describe the community as beautiful, welcoming, clean, and home-like, with caring, friendly, and responsive staff. Rebecca, Adam, Jamie, and other team members are frequently praised for being knowledgeable, compassionate, accommodating, and helpful during tours and transitions. Residents and families enjoy family nights, entertainment, outings, games, crafts, bingo, and other activities, although some feel programming is limited or has not fully recovered since COVID-19. Food feedback is inconsistent. Several reviewers praise the meals, dining environment, and flexibility, while others describe the food as bland, poor quality, or inadequately served. Independent living apartments are often considered attractive, spacious, and reasonably priced, with transportation, housekeeping, pets, and multiple levels of care available. However, some reviewers feel the community is overpriced, especially given small apartments, limited amenities, lack of a gym or pool, and discrepancies between advertised and actual assisted-living rates. The most serious concerns involve medication management, communication, staffing, and maintenance. Some families report difficulty obtaining correct medications and services, poor coordination between departments, staff shortages, and delayed responses to residents’ needs. Other complaints cite high turnover, inadequate cleaning, worn carpeting, plumbing and HVAC problems, leaks, flooding, odors, and alleged smoking-policy violations. One highly negative review describes dangerous medication errors and delayed care at another care facility, which may not reflect American House specifically. Overall, reviewers appreciate the community’s appearance, social environment, location, staff attitude, and value, but prospective residents should carefully verify licensing, care levels, staffing, medication procedures, service costs, maintenance standards, and actual dining and activity offerings before choosing a residence.