Janelle's

The reviews present a largely positive but mixed picture of The Pasea/St. Paul’s senior living communities. Many residents and families praise the attractive, hotel-like facilities, cleanliness, welcoming atmosphere, and extensive activities. Positive comments highlight friendly, compassionate, and attentive staff, comfortable apartments, dining areas, fitness programs, pools, outings, entertainment, crafts, exercise classes, and memory-care services. Several families say their loved ones feel safe, supported, and happy, while employees describe a strong workplace culture and commitment to residents. Sales and administrative staff—including A.J., Richard Rodriguez, Lizett, Genesis, Kim, Evelyn, and others—are specifically commended for helping families navigate transitions and admissions. However, several serious concerns appear. One resident alleges mandatory food-plan charges, poor food quality, undisclosed pricing, and financial exploitation, stating that the dispute has led to eviction proceedings. Another reviewer reports emergency vehicles and noise occurring frequently, disturbing nearby residents. Families also mention delayed responses to requests for assistance, including waits of 90 minutes or more for toileting help. Other complaints involve unclear licensing or differences between advertised independent living and actual admission requirements, delayed return of a sizable deposit, high costs, inadequate storage, and concerns about visitor safety and resident protection. One family describes a resident being struck and another being subjected to unwanted attention. A negative review also criticizes management as rude and condescending. Overall, reviewers consistently admire the buildings, activities, and many frontline employees, but experiences with response times, management, pricing transparency, policies, and safety vary significantly. Prospective residents should tour personally, verify services and fees in writing, ask about staffing and emergency procedures, and speak with current families before deciding.