Mydor's Open Guest Home III

The reviews of Stonehaven and The Linden at Stonehaven are overwhelmingly positive, particularly regarding the community’s attractive environment, compassionate staff, and broad range of services. Families frequently describe the facility as clean, modern, bright, welcoming, and home-like, with fireplaces, patios, spacious common areas, dining facilities, a gym, theater, beauty shop, and convenient location. Staff members are often praised for being friendly, professional, responsive, respectful, and genuinely caring. Several reviewers specifically mention sales and health staff who provided patient guidance, answered questions, supported difficult transitions, and continued showing compassion even when prospective residents did not move in. Residents and families appreciate the extensive activities, including music, cultural programs, exercise, therapy animals, painting, games, spiritual events, transportation, and memory-care programming. Reviewers also value the LifeLoop app, housekeeping, laundry, medical coordination, and the ability to transition between assisted living and memory care. Many families report that their loved ones are happy, thriving, socially engaged, and receiving dignified care. Dining experiences are mixed. Numerous reviews praise the food, restaurant-style service, flexibility, and staff’s attention to dietary needs. However, other reviewers report declining food quality, repetitive menus, reduced selection, and lower-quality ingredients following new ownership. A few residents also criticize night staff, room cleanliness, landscaping, and the lack of a structured orientation for new residents. The most serious criticism concerns memory-care care quality, communication, staff turnover, missing clothing and bedding, inconsistent hygiene, inadequate foot care, limited support for mobility equipment, and insufficient responsiveness from management. One family reported transferring a loved one after serious concerns about neglect and depression. Overall, Stonehaven receives strong recommendations, but prospective families should closely evaluate staffing stability, memory-care practices, dining, and care policies.