Wild Rose Living

The reviews for The Springs at Lake Oswego present a mixed picture. Many reviewers praise the facility for its welcoming atmosphere, excellent customer service, and a wide range of amenities, including a pool, workout rooms, theater, and multiple dining options. Residents and their families appreciate the vibrant community, likening it to living on a cruise ship, with numerous activities and social opportunities. The staff is often described as courteous, kind, and supportive, contributing to a positive living experience for residents. However, there are notable concerns. One review highlights a safety issue where a resident in a wheelchair was found wandering outside the facility, and despite multiple calls, staff did not promptly respond to assist her. Another review shares a disappointing experience where a resident was not accommodated for higher-level care after a stroke, despite initial promises of comprehensive care. This situation caused significant stress for the family involved. Additionally, a former employee expressed dissatisfaction with their employment experience, citing issues with paycheck withholding and workers' compensation. Despite these concerns, many reviews still commend the facility for its handling of the pandemic and overall quality of care during residents' stays. Overall, while The Springs at Lake Oswego receives high marks for its amenities and community atmosphere, potential residents and their families are advised to thoroughly understand the facility's care policies and ensure they align with their long-term needs.