Wild Rose Living

Reviews of The Springs at Lake Oswego are largely positive, highlighting its attractive, resort-like environment, extensive amenities, and welcoming staff. Residents and families praise the spacious, well-appointed apartments, underground parking, swimming pool, fitness rooms, theater, game areas, rooftop recreation space, multiple dining venues, pub, physical therapy, and wide range of activities. Several reviewers compare the community to living on a cruise ship and say the food is excellent, varied, and served by courteous staff. Families describe employees across care, nursing, dining, facilities, enrichment, and administrative departments as kind, supportive, and willing to go above and beyond. One family said their parents were not merely cared for but genuinely loved, including during the end of life. Other reviewers appreciated the friendly, knowledgeable, and non-pushy tour experience, although one noted that the community was too expensive. A former resident reported four enjoyable years in a beautiful facility with excellent staff and comfortable accommodations. Another family said moving a 97-year-old mother there improved family contact and provided stimulating activities and social opportunities. However, serious concerns were also raised. A neighboring witness described finding a confused resident in a wheelchair away from the property and reported that, despite multiple calls, staff failed to arrive for more than an hour. The administrator later returned the call and promised to investigate. Another family said the community handled the pandemic well but refused to readmit a father after a stroke, even when additional private nursing support was offered, forcing a stressful last-minute relocation. A former employee alleged payroll, workers’ compensation, and termination problems. Overall, reviews emphasize strong amenities and hospitality but recommend carefully confirming care capabilities, safety procedures, and costs.