Above and Beyond Home Care

Brookdale Olympia West receives mixed reviews from residents and their families. Many praise the facility for its caring and dedicated staff, highlighting individuals like Ann, Charles, and Danyal for their expertise and personable nature. The community is often described as clean, welcoming, and offering engaging activities, such as live music and outings, which contribute to a positive atmosphere. Families appreciate the communication and support during transitions, with some noting the facility's efforts to keep them informed about their loved ones' well-being. However, there are significant concerns about understaffing, high costs, and frequent staff turnover, which some feel lead to inadequate care. Issues such as lost personal items, delayed medication administration, and insufficient attention to residents' needs are mentioned. Some reviewers express dissatisfaction with the management's responsiveness and the facility's handling of Medicaid policies, leading to frustration and mistrust. The quality of food and activities receives mixed feedback, with some residents enjoying the meals and social opportunities, while others find them lacking. Overall, while Brookdale Olympia West is commended for its friendly staff and clean environment, concerns about staffing levels, communication, and cost remain prevalent. Families considering the facility are advised to weigh these factors carefully and communicate their expectations clearly.