Brookdale Tracy

Brookdale Tracy receives mixed reviews from residents and their families. Many praise the friendly and accommodating staff, noting that they create a welcoming environment and provide attentive care. Some residents appreciate the variety of activities and the sense of community, with several mentioning the facility's clean and well-maintained common areas. However, there are significant concerns about understaffing, high staff turnover, and inadequate care, particularly in the memory care section. Some reviews highlight issues with cleanliness, food quality, and communication, with reports of delayed responses to inquiries and insufficient updates on residents' conditions. Several reviewers express dissatisfaction with unexpected price hikes and billing discrepancies. Safety concerns are also raised, including reports of criminal activity in the area and inadequate COVID-19 sanitization. A few reviews mention serious incidents, such as medication errors and neglect, leading to health complications for residents. Additionally, a lawsuit alleging elder abuse at another Brookdale location raises concerns about the company's overall practices. While some families are satisfied with the care provided, others strongly advise against choosing Brookdale Tracy, citing negative experiences and a lack of trust in the facility's management.