Marbella Tracy

The reviews for Brookdale Tracy, a senior living facility, present a mixed picture. Positive feedback highlights the friendly and accommodating staff, who are often described as personable and attentive. Many residents and their families appreciate the community's welcoming environment, clean facilities, and engaging activities. Some reviewers note that the staff feels like family, and the dining experience is generally well-received, with residents enjoying the meals provided. However, there are significant concerns raised by other reviewers. Several mention issues with understaffing, leading to inadequate care, such as missed medication, poor hygiene, and lack of assistance with daily activities. Some families report serious incidents, including elder abuse and neglect, resulting in legal action. The facility's cleanliness and maintenance are also criticized, with reports of unclean rooms and pest issues. Additionally, there are complaints about high costs, unexpected price hikes, and a lack of transparency in communication from management. Overall, while some families are satisfied with the care and environment at Brookdale Tracy, others have experienced distressing situations that raise concerns about the facility's ability to provide consistent and reliable care. The reviews suggest that potential residents and their families should carefully consider these mixed experiences when evaluating the facility.