Balfour At Littleton

The reviews for Balfour Littleton present a mixed picture, with many praising the facility for its compassionate care and supportive environment, while others express dissatisfaction with management and certain services. Positive feedback highlights the staff's kindness, professionalism, and dedication, particularly in handling residents with complex medical needs and providing a range of activities and events that foster inclusion and joy. Many reviewers appreciate the facility's resort-like ambiance, excellent amenities, and the staff's efforts to build meaningful relationships with residents and their families. Specific staff members, such as Kim, Melissa, Marissa, and Emma, receive commendations for their exceptional care and support. However, some reviews criticize the management, citing poor communication, unprofessional behavior, and inadequate handling of sensitive situations, such as the notification of a resident's passing. Concerns are also raised about the quality of food, limited menu options, and issues with cleanliness and food safety in the kitchen. Additionally, some reviewers mention understaffing, particularly during night shifts, and a lack of activities and outings due to a broken bus. Overall, while Balfour Littleton is praised for its caring staff and beautiful environment, there are notable concerns about management practices and certain aspects of service delivery. Potential residents and their families are advised to consider both the positive and negative feedback when evaluating the facility.