The Pointe at Plantation

The reviews for Five Star Premier Residences of Plantation present a mixed picture. Many residents and their families praise the community for its friendly and caring staff, clean facilities, and a wide range of activities. The dining experience is often highlighted positively, with some describing it as akin to a five-star restaurant. The community offers both independent and assisted living, with amenities like a wellness center, swimming pool, and transportation services. Several reviewers appreciate the welcoming environment and the efforts of staff members to accommodate residents' needs. However, there are significant criticisms as well. Some reviewers report issues with understaffing, leading to slow response times and inadequate care. Concerns about food quality and service have been raised, particularly following staff changes in the kitchen. Communication between staff and families is another area needing improvement, with some families experiencing unreturned calls and lack of updates on residents' progress. A few reviews mention unprofessional behavior from staff members, and there are complaints about the high cost of care, especially when additional services are required. Overall, while many residents and families are satisfied with the community, others have encountered challenges that have impacted their experience. The reviews suggest that while Five Star Premier Residences has the potential to provide excellent care and living conditions, there are areas that require attention and improvement to meet the expectations of all residents and their families.