The Lodge at Blue Ridge

The reviews for The Lodge at Blue Ridge, fomerly Blue Ridge Assisted Living and Memory Care present a mixed picture. On the positive side, many reviewers praise the facility's beautiful architecture, cleanliness, and welcoming atmosphere. The staff, including individuals like Cindy, Cheryl, and Hannah, are frequently highlighted for their friendliness, attentiveness, and caring nature. The facility offers various amenities such as a salon, gym, and therapy dog visits, which contribute to a homely and engaging environment. The food is generally well-received, with some reviewers noting the chef's attention to dietary needs. However, there are significant concerns raised by other reviewers. Some report severe issues with management, citing poor communication, understaffing, and neglect of residents, particularly in the memory care unit. Instances of inadequate care, such as medication errors, dehydration, and neglect leading to bedsores, are mentioned. The turnover rate among staff is noted as high, and some employees are described as untrained in handling memory care patients. There are also complaints about management's lack of responsiveness and professionalism. Overall, while some families have had positive experiences and feel their loved ones are well cared for, others have encountered serious problems that have led them to advise against choosing this facility. The reviews suggest that while the facility has potential, there are critical areas that need improvement to ensure consistent and high-quality care for all residents.