Regency House of Buford

The reviews for Regency House of Buford, formerly Charter Senior Living of Buford and Brookdale Buford present a mixed picture of these senior living facilities. Charter Senior Living is generally praised for its friendly and attentive staff, with specific mentions of individuals like Ms. DeeDee, Tangie, and Deborah who contribute positively to the residents' experiences. The facility is described as clean, well-maintained, and offering a variety of activities, which many residents and their families appreciate. However, there are some concerns about management issues, communication lapses, and occasional understaffing, which have affected the quality of care for some residents. Brookdale Buford receives mixed feedback as well. While some reviewers commend the caring and attentive staff, particularly in the memory care unit, others express dissatisfaction with the administrative staff, citing a lack of professionalism and unfulfilled promises. The facility is described as clean and well-maintained, with good food and a welcoming environment. However, issues such as inadequate staffing, low pay for caregivers, and poor communication from management have been highlighted as areas needing improvement. Some reviewers have had negative experiences with the director, describing her as unprofessional and rude. Overall, both facilities have strengths in their caring staff and clean environments, but they face challenges in management and communication that impact the overall experience for residents and their families. Potential clients are advised to thoroughly evaluate these aspects before making a decision.