Highlands Senior Living Norcross

The reviews for Highlands Senior Living Norcross and The Landings at Norcross present a mixed picture. Some residents and their families express satisfaction with the facilities, praising the friendly and attentive staff, clean environment, and engaging activities. They appreciate the caring nature of staff members, including directors and med techs, and highlight the facilities' efforts to accommodate financial constraints and specific care needs. Positive experiences include a welcoming atmosphere, good food, and a variety of activities, contributing to a sense of community and safety. Conversely, several reviews highlight significant concerns, particularly regarding staff turnover, inadequate training, and poor communication. Issues with emergency call systems, delayed response times, and insufficient care are frequently mentioned. Some families report dissatisfaction with management's handling of complaints and policy changes, feeling that their concerns were not adequately addressed. There are also complaints about the quality of food and the lack of attention to residents' medical needs. Overall, while some families have had positive experiences and recommend the facilities, others express frustration with management practices and care standards, suggesting a need for improvements in staff training, communication, and responsiveness to residents' needs.