Highlands Senior Living Norcross

The reviews for Highlands Senior Living Norcross and The Landings at Norcross present a mixed picture. Many reviewers praise the staff's attentiveness, friendliness, and the facility's clean and welcoming environment. Specific staff members, such as Sharon and Coty, are frequently highlighted for their exceptional care and support. Activities and events, including live entertainment and Bible studies, are appreciated by residents and their families, contributing to a positive atmosphere. However, several reviews express significant concerns, particularly regarding staff turnover, inadequate training, and poor communication. Issues with emergency call systems and delayed responses to residents' needs are recurring complaints. Some reviewers mention problems with management, citing unprofessional behavior and a lack of transparency, especially during transitions or policy changes. The food quality and menu options receive mixed feedback, with some residents finding them satisfactory while others describe them as bland or unappetizing. Financial concerns are also noted, with some families struggling with costs and feeling unsupported by management. Despite these challenges, many families express gratitude for the care their loved ones receive, highlighting the dedication of certain staff members. Overall, while the facilities have their strengths, particularly in staff interactions and community activities, there are notable areas for improvement, especially in communication, staff training, and emergency response systems.