Pine Oaks

Pine Oaks, Brookdale Twin Falls receives mixed reviews from residents and their families. Many praise the facility for its cleanliness, friendly staff, and welcoming atmosphere. The community is described as beautiful, with well-maintained indoor and outdoor spaces, and offers a variety of activities and amenities that residents enjoy. The dining experience is generally well-received, with some noting the quality of meals and the pleasant dining environment. However, several reviews highlight concerns about communication and responsiveness from the administrative and nursing staff. Some families report difficulties in reaching staff and receiving timely responses to inquiries. There are also complaints about understaffing, which affects the level of care and attention residents receive. Issues with the admissions process, financial transparency, and refund handling by the corporate office are also noted. While some residents and their families are satisfied with the care and social interaction provided, others feel that the facility is not equipped to handle specific needs, such as memory care or more intensive medical attention. The high turnover rate among staff and the complexity of reaching administrative personnel are additional concerns. Overall, Pine Oaks is appreciated for its environment and community feel, but improvements in communication, staffing, and personalized care are needed to address the concerns of some residents and their families. The facility is recommended for those who are relatively independent, but may not be suitable for individuals requiring more specialized care.