StoryPoint Tates Creek

StoryPoint Tates Creek, formerly Highgrove at Tates Creek receives generally positive reviews for its assisted living and memory care services. Residents and their families appreciate the friendly, professional, and accommodating staff, who often go above and beyond to meet residents' needs. The dining experience is frequently praised, with chef-prepared meals and flexible dining options. The community offers a wide range of activities, contributing to a welcoming and engaging atmosphere. Many residents and their families feel comfortable and satisfied with the care provided, noting the clean and spacious living accommodations. However, some concerns are raised about communication, particularly with families living far away, and the frequency of updates has reportedly decreased over time. There are also mentions of staffing turnover, which is common in the industry, and some dissatisfaction with the level of cleanliness and maintenance. A few reviews highlight issues with corporate practices, such as handling of contracts and fees, and a perceived decline in service quality following a change in ownership. Despite these concerns, many families recommend Highgrove for its supportive environment and comprehensive care options, though some suggest improvements in communication and cleanliness. Overall, Highgrove at Tates Creek is seen as a good choice for assisted living, offering a safe and caring environment with a variety of amenities and activities.