West Ridge Hills & Estates

Brookdale West St. Paul, an assisted living and memory care facility, receives mixed reviews from residents and their families. Many appreciate the clean, home-like environment and attentive staff, with some noting the friendly atmosphere and good food. The facility offers a range of activities and services, including a pendant emergency call button system and on-site cooking. However, several reviews highlight significant concerns, such as inadequate staffing, poor communication, and lack of engagement with residents. Some families report issues with cleanliness, billing, and responsiveness to inquiries. There are also complaints about the facility's handling of incidents, with one reviewer mentioning multiple falls leading to a resident's death and difficulties obtaining incident reports. The facility's small size is seen as both a positive, offering more direct care, and a negative, with limited social interaction and activities. Some reviewers express dissatisfaction with the outdated building and lack of diversity among residents. Despite these issues, others recommend Brookdale West St. Paul for its caring staff and comfortable environment, suggesting it may be suitable for residents with fewer care needs. Overall, while some families are satisfied with the care provided, others advise caution and recommend exploring alternative options.