TerraBella Knightdale

The reviews for The Addison of Knightdale present a mixed picture of the facility. Many reviewers appreciate the caring and attentive staff, particularly in the memory care unit, and commend the facility's cleanliness and supportive environment. Some families have found the transition to The Addison beneficial for their loved ones, noting improvements in mood and engagement in activities. The facility's management, including individuals like Adam and Brian, receive praise for their responsiveness and professionalism. However, there are significant criticisms as well. Some reviewers express dissatisfaction with the management, citing unprofessional behavior and poor communication. Issues with medication management, inadequate medical care, and inconsistent cleaning practices are also highlighted. The food quality receives mixed reviews, with some finding it satisfactory while others describe it as unappetizing and lacking variety. Concerns about understaffing, particularly at night, and the handling of residents with specific medical needs are noted. Some families report negative experiences with management changes, leading to a decline in care quality. The facility's handling of financial matters and communication with families is also criticized. Overall, while some families are pleased with the care and environment at The Addison, others have encountered challenges that impact their trust and satisfaction with the facility.