Charter Senior Living of Fox Hollow

The reviews for Charter Senior Living of Fox Hollow, formerly Fox Hollow Senior Living Community, present a mixed picture. Many reviewers praise the facility for its friendly and dedicated staff, clean environment, and engaging activities. Residents and their families appreciate the variety of programs, nutritious meals, and the supportive atmosphere, with some noting the staff's personal attention and the executive director's hands-on approach. The facility is described as welcoming, with a family-like atmosphere, and many residents feel well-cared-for and safe. However, there are notable criticisms. Some reviewers express dissatisfaction with the level of care, citing issues like understaffing, inattentiveness, and poor hygiene practices. Concerns about the facility's infrastructure, such as lack of hot water and poor Wi-Fi, are also mentioned. A few reviews highlight negative experiences with specific staff members, including unprofessional behavior and inadequate service. The memory care unit receives mixed feedback, with some describing it as chaotic and others appreciating the specialized care. Overall, while many find Fox Hollow to be a positive environment for their loved ones, others feel it falls short in certain areas, particularly regarding staff responsiveness and facility maintenance. The reviews suggest that while Fox Hollow has strengths in community engagement and staff dedication, there are areas needing improvement to ensure consistent quality of care.