Grove Pointe Senior Living

Grove Pointe Senior Living, formerly Brookdale Forest Grove receives mixed reviews from residents and their families. Many praise the friendly, caring, and helpful staff, noting their efforts to create a warm, family-oriented atmosphere. The facility is described as clean, with spacious apartments and a variety of activities, including field trips and social events. Some residents appreciate the pet-friendly environment and the attentive care provided by staff, which includes meal delivery and housekeeping services. However, there are concerns about high staff turnover, understaffing, and management issues, which have affected the quality of care. Some reviews mention delays in meal service, cold food, and inadequate assistance with daily activities like dressing and bathing. The food quality receives mixed feedback, with some residents enjoying the meals while others find them bland or lacking variety. The facility's response to COVID-19 has also been a point of contention, with limited activities and increased isolation for residents. Additionally, there are complaints about billing issues and a lack of transparency in charges. Despite these challenges, many residents and their families express satisfaction with the overall environment and the efforts of individual staff members to provide a supportive community.