Highlands Senior Living - Clinton

Bailey Manor has received mixed reviews from visitors and residents' families. Many appreciate the cleanliness and upkeep of the older building, noting that it is well-maintained and presentable. The staff is frequently praised for being friendly, attentive, and personable, often taking time to engage with residents. The food generally receives positive feedback, with residents enjoying the meals provided. The facility offers various amenities, including a library, activity room, dining hall, chapel, movie theater, ice cream parlor, salon, spa, exercise room, and a chapel for services. Weekly trips and educational opportunities are also available. The cost is considered affordable compared to other facilities, with no additional medical or community fees. However, some reviews express dissatisfaction. One visitor felt the facility resembled an institution rather than a home and disliked the need to use an elevator to access rooms. Another review was highly critical, describing the environment as dark, dingy, and unwelcoming, with few residents seen in common areas. Despite these negative impressions, the staff is consistently described as nice and helpful. Overall, while many find Bailey Manor to be a good value with excellent staff and amenities, others feel improvements are needed in the atmosphere and resident engagement.