Pegasus Landing of South Plains

The reviews for Pegasus Landing of South Plains, formerly Legacy at South Plains present a mixed picture of the assisted living facility. Positive feedback highlights the friendly and caring staff, clean and well-decorated environment, and a variety of amenities and activities available for residents. Many reviewers appreciate the attentive care provided to their loved ones, noting the facility's efforts to create a welcoming and supportive atmosphere. The food is generally well-received, and the move-in process is described as smooth and accommodating. However, there are significant negative reviews that raise concerns about the quality of care, particularly for residents requiring higher levels of assistance or those with dementia. Some reviewers report neglect, inadequate staffing, and poor communication, leading to unmet needs and preventable incidents. Issues such as lost personal items, delayed response times, and insufficient personal care are mentioned. Additionally, some families express dissatisfaction with the facility's handling of financial matters and lack of transparency. Overall, while many families have had positive experiences with Legacy at South Plains, others have encountered serious challenges, particularly regarding the care of residents with more complex needs. Potential residents and their families are advised to carefully consider these mixed reviews and conduct thorough research before making a decision.