The Reserve At Pearland

My grandfather was a resident at Colonial Oaks at Pearland & he wore a pendant around his neck to call for staff when he needed assistance. It always took at least over 2 hours or more before anyone would respond & they seemed more concerned in turning the alarm off on the pendant when they came in the room, than finding out what my grandfather needed. The food portions were quite small and if he wanted seconds, it was denied as he was always told there was no more food left. If he wanted food after meals, he was required to keep snacks to eat from what family brought in or what he could buy if they ever went to the grocery store. The trips outside the facility were frequently canceled that were suppose to allow residents to go shopping for groceries or personal items or even go to a restaurant but the one van they had available was broken so often that inevitably the trip would not occur. The main occupation was Bingo, & it had no real outside grounds to walk around. The little central outdoor courtyard they have, did not have any lounge chairs set out or any outdoor activities scheduled there. (Mealtime Service at Colonial Oaks in Pearland: Unreasonably Long Wait For Service) It was a common experience for my grandfather to go to his table and be forgotten. If you're lucky, a busser might pour you some water, but your server is busy elsewhere and the manager is either dealing with some other issue or simply out to lunch (even if it's dinnertime). There you sit with no drinks, no acknowledgement of your presence. Sure, things get very busy. But five or ten minutes of sitting and talking amongst yourselves is more than enough. It was not uncommon for residents to have to wait 30 minutes to an hour before being served when they had shown up on time in the dining room. It was much too long of a wait for my grandfather. The cable provided was quite basic with very limited selection, and my grandfather had no ability to fast forward past commercials, or to record any programs as it was not standard at Colonial Oaks at Pearland. If you wanted that kind of service for your TV, you were expected to not only pay for the exorbitant Assisted Living fee but also pay for a separate TV subscription out of you own pocket (essentially paying twice for the cable service). The cost charged at Colonial Oaks at Pearland is quite pricey for a place that seems altogether understaffed or at least with a staff that does not seem highly motivated. I would recommend looking elsewhere for your loved ones if you seek attentive care.