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Where The Heart Is

410 South Norris Street, Burlington, WA 98233
Assisted Living · Memory Care

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For residents and staff
(360) 755-8007
For pricing and availability
(360) 813-6820

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Last updated Nov 24, 2024

About Where The Heart Is

Where The Heart Is is an Assisted Living community in the Burlington area that also offers Memory Care. Estimated costs for this community start at $5,030, which is lower than the cost of care in the Burlington area of $6,391.

Where the Heart Is Assisted Living and Memory Care community stands as a beacon of compassionate care and vibrant living. Nestled in a region rich with natural beauty and cultural attractions, residents are afforded the perfect blend of tranquility and engagement. With the majestic Cascade Mountains and the picturesque Tulip Fields nearby, there's always an opportunity to experience the best of nature. The community’s proximity to Deception Pass and the annual Tulip Festival adds to the charm, promising enriching experiences for all who call it home.

The community prides itself on providing exceptional medical and care services tailored to meet the unique needs of each resident. With a team that includes a Medical Director, Health Services Director, and an Executive Director who is licensed as an Infection Preventionist, residents receive personalized care plans designed to enhance their quality of life. The dedicated staff is committed to ensuring that residents' physical, emotional, and spiritual needs are met around the clock, with services ranging from medication management to assistance with daily living activities.

Residents benefit from an array of health care services, including 24-hour nursing and supervision, coordination with health care providers, and specialized care for those with dementia or Alzheimer's disease. Visiting physicians, nurse practitioners, and other health professionals regularly enhance the comprehensive medical support available on-site. The community's commitment to holistic well-being is evident in its offering of in-house therapies and visiting services, ensuring residents remain active and engaged.

The neighborhood surrounding Where the Heart Is is equally supportive, boasting nearby amenities that cater to daily needs and leisure. Just a short stroll away, residents can find the Quick Care Clinic and Walgreens pharmacy, ensuring easy access to medical and pharmaceutical services. For social outings, The Fairhaven restaurant and a Starbucks café are conveniently located less than a mile from the community, providing delightful options for dining and socializing.

Where the Heart Is is more than just a place to live; it's a community where residents are empowered to find their spark through programs that encourage engagement and independence. The award-winning Spark™ program, inspired by Montessori methods, focuses on fostering a sense of purpose and community involvement. Residents are encouraged to pursue their interests through a variety of activities, from gardening in the certified Monarch butterfly habitat to participating in music programs and resident-run events.

With a commitment to hospitality and community engagement, Where the Heart Is offers an inviting environment where residents can thrive. Whether enjoying the comfort of spacious suites, the camaraderie of community activities, or the peace of the beautiful courtyard, residents are embraced by a supportive and caring atmosphere that truly feels like home.


AI-generated description based on Seniorly's proprietary data. Contact a Seniorly representative to learn more.

Pricing for Where The Heart Is

starts from
$5,030/mo
Estimated starting prices by room type
Studio$5,030/mo
Private Room$5,260/mo
One Bedroom$5,850/mo

Your monthly costs at Where The Heart Is will vary depending on room type and the level of care needed. Click the button above to connect with your Seniorly Local Advisor for more accurate pricing.

Reviews for Where The Heart Is

9.3
Seniorly Community Score
Based on Seniorly's proprietary scoring, including 28 reviews across the web.

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a Seniorly representative for details.
The reviews for Where the Heart Is Assisted Living and Memory Care present a mixed picture. Many reviewers praise the facility for its caring and dedicated staff, home-like environment, and well-maintained premises. The open-living concept and layout, which encourages resident interaction, are frequently highlighted as positive aspects. Several families express gratitude for the compassionate care their loved ones receive, noting the staff's willingness to go above and beyond to assist residents and their families. Activities, dining, and the overall atmosphere are generally well-received, with some residents enjoying the social opportunities and amenities like art classes and outdoor spaces. However, there are notable criticisms as well. Some reviewers report negative experiences, including poor communication between staff and administration, inadequate handling of medical issues, and dissatisfaction with food quality. A few incidents of neglect, such as unsanitary conditions and delayed medical attention, are mentioned, raising concerns about the facility's ability to manage health-related situations effectively. Staffing challenges, particularly in the Seattle area, are also noted, with high turnover affecting service consistency. Overall, while many families recommend Where the Heart Is for its supportive community and attentive care, others caution potential residents to be vigilant about specific issues. The facility's location, cost, and proximity to transportation routes are additional factors influencing opinions.
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Reviews left on Seniorly
Overall rating
Mari R
October 2024
Our family member entered in assisted living and graduated to memory care over a period of a year and a half. During that time, the facility changed directors (and other key staff) twice, and the quality of care deteriorated dramatically. There was constant turnover of caregivers, many of whom were inadequately trained. As time went on, there were shortages of caregivers. Activities were limited as the one individual responsible kept being diverted to caregiving. Transportation services were not provided for months. The quality of foods changed as well, and we found it virtually inedible. When we raised these issues with (new) mangement, there was no response, just indifference. We cannot recommend, look elsewhere.
... Read More

Mary A
March 2024
There is a pronounced difference in care between full pay and Medicaid residents. Our family member was treated well when on private pay and quality of care has consistantly gone down since on medicaid alone. Rates were re-evaluted every six months with price increases while on private pay. Constantly being called to bring snacks, drinks and supplies. Changed details of original contract due to "changes in care needs". Would never place another family member here.
... Read More

Care offered at Where The Heart Is

Care services

  • Dementia waiver
  • Mild cognitive impairment
  • Medication management

Amenities at Where The Heart Is

  • Furnished
  • Emergency Alert System
  • Move-in coordination
  • Concierge
  • Set menu
  • Meal preparation and service
  • Professional chef
  • Community-sponsored activities
    Bible study group, Current events club, Cards / pinochle club, Quilting or sewing club, Happy hour, Cooking classes, Live dance or theater performances, Holiday parties, Dances, Art classes, Has karaoke, Trivia games, Has birthday parties, Wine tasting, Has cooking club, Walking club, Has wii bowling, Has garden club
  • Faith Based
    Christian services, Protestant services, Devotional activities on site
  • Special dietary restrictions
    Pureed meals, Low / No Sodium

Seniorly Neighborhood Insights for Burlington, WA (98233)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

Total population: 15,609

35% of population is 50+ years old, 17% is 65+ years old
The poverty rate is 6% higher for this region compared to the Washington state average, which is 9%

Diversity

1% of population identify themselves as Black, 3% as Asian, 28% as Hispanic, and 76% as White

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