Hallowstone at Onalaska

Hallowstone at Onalaska, formerly Brookdale Onalaska receives mixed reviews from residents and their families. Many appreciate its small, homey environment, which fosters a sense of community and allows for personalized care. The staff is frequently praised for their kindness, attentiveness, and ability to cater to individual needs, such as accommodating specific dietary preferences and engaging with residents personally. Several reviews highlight the facility's cleanliness and the staff's dedication to maintaining a welcoming atmosphere. However, some reviews express concerns about the quality and variety of food, noting a lack of vegetables and bland meals. There are also mixed opinions about the activities offered; while some residents enjoy a range of activities, others feel the advertised schedules are not followed, leaving residents without sufficient engagement. Staffing levels are another point of contention, with some reviewers noting understaffing issues that affect the quality of care, particularly for residents with higher needs. The facility's size is both a positive and a negative, with some appreciating the intimate setting, while others find it too small and crowded. The absence of in-room showers is mentioned as a drawback by some visitors. Overall, while Brookdale Onalaska is praised for its caring staff and community feel, there are areas for improvement, particularly in food quality, activity offerings, and staffing adequacy.