Savant of Santa Monica

Reviews of Charter Senior Living of Hasmer Lake, formerly associated with Cedarhurst/Jackson Crossings, are mixed but generally highlight a beautiful setting, friendly staff, and engaging activities. Many residents and families describe the community as clean, attractive, welcoming, and home-like, with spacious apartments, lake views, pleasant grounds, and pet-friendly outdoor areas. Staff members—particularly the activities director Becki, sales director Christa, nurses, and administrators—are frequently praised for their compassion, energy, responsiveness, and personal involvement. Residents enjoy baking, live music, animal visits, outings, crafts, and other activities. Several reviewers also appreciate the food, especially after management listened to resident feedback and improved the menu. Families commonly report that staff helped make difficult transitions easier and provided thoughtful support during hospice care and end-of-life situations. Pricing was described by one reviewer as reasonable. However, several serious complaints raise concerns about consistency and staffing. Some families reported missed meals, long response times to call buttons, inadequate bathing and drying assistance, poor housekeeping, dirty bathrooms, unwashed dishes, spiderwebs, and staff appearing disengaged. Other reviews allege understaffing, especially on overnight shifts, inadequate supervision, delayed responses during emergencies, falls, medication communication problems, and insufficient care for residents with memory needs. A few reviewers cited billing disputes, unauthorized charges, unresolved concerns, or difficulty reaching management. Facility maintenance concerns included worn or buckled carpeting, renovations, and a nonfunctioning elevator at one point. Some tours also noted dining arrangements and limited activities as drawbacks. Overall, reviewers see strong potential, attractive surroundings, and caring employees, but experiences vary considerably. Prospective families should tour carefully, verify staffing levels, housekeeping schedules, emergency procedures, care assessments, medication practices, activities, and billing policies before choosing the community.