Kensington Gardens Resort Living

The reviews for Kensington Gardens (KG) present a mixed picture of the facility. Some family members express deep concerns about the quality of care, citing instances of neglect. One reviewer recounts a distressing experience with their grandmother, who was left hungry and thirsty, and later received unwanted medical intervention before her death. This suggests potential understaffing and inadequate attention to residents' needs. Another reviewer shares disappointment over their mother's rejection from the facility after a brief period of behavioral issues, criticizing the lack of communication and the high cost relative to the perceived quality of care. Conversely, other reviews highlight positive experiences, praising KG for its attentive and compassionate staff. One reviewer notes that their mother has thrived since moving in, becoming more cheerful and socially active. The staff is described as warm, friendly, and professional, providing comprehensive support that exceeds expectations. Another reviewer expresses gratitude for the care their father receives, especially during the COVID-19 pandemic, emphasizing the peace of mind KG provides by ensuring residents feel special and loved in the absence of family visits. Overall, while some reviews raise serious concerns about care quality and communication, others commend the facility for its supportive environment and dedicated staff. The contrasting experiences suggest that while KG may offer a visually appealing and potentially nurturing environment for some, there are significant inconsistencies in the level of care provided.