Prairie Heights Memory Care

Prairie Heights Memory Care, formerly Brookdale Eden Prairie receives mixed reviews from residents and their families. Positive feedback highlights the caring and compassionate staff, a welcoming environment, and a variety of activities that keep residents engaged. Some reviewers appreciate the personalized care and the facility's efforts to accommodate individual needs, such as dietary preferences and hobbies. The facility is described as clean and homey, with a strong management team that provides comfort to families. However, there are significant concerns raised by other reviewers. Many criticize the high staff turnover, which affects the quality of care and communication. Some families report issues with medication management, inadequate personal care, and poor communication between staff and families. There are also complaints about the facility being understaffed, leading to delayed responses to residents' needs. Several reviewers mention problems with billing, lost personal items, and a lack of activities. Some families express dissatisfaction with the food quality and the overall cleanliness of the facility, particularly noting unpleasant odors. Overall, while some families are pleased with the care their loved ones receive at Prairie Heights Memory Care, others are disappointed with the facility's management and the level of care provided. The reviews suggest that experiences can vary significantly, and potential residents and their families are advised to thoroughly research and visit the facility to ensure it meets their expectations and needs.