Rittenhouse Village Pittsford

Rittenhouse Village Pittsford, formerly Brookdale Pittsford receives mixed reviews from residents and their families. Many praise the facility for its caring and enthusiastic staff, who are described as attentive and compassionate, providing personalized care and engaging activities like music and pet therapy. The environment is often noted as homey and clean, with a focus on memory care. Some families appreciate the communication and support from the management team, and the facility's ability to create a friendly and welcoming atmosphere. However, there are significant concerns raised by others. Some reviews highlight issues with management, citing neglect, inadequate staffing, and poor communication. Complaints include residents not receiving proper hygiene care, meals being skipped, and personal items being stolen. There are also reports of staff being inattentive, using phones during work, and a lack of proper training, leading to safety concerns. Some families experienced difficulties with the facility's policies and procedures, such as unexpected hospital transfers and restrictions on personal items. Overall, while Brookdale Pittsford is commended for its positive environment and dedicated staff by some, others express dissatisfaction with the level of care and management practices, leading to a divided opinion on the facility's quality and reliability.