Rittenhouse Village Pittsford

Brookdale Pittsford receives mixed reviews from families and residents. Many praise the facility for its caring and enthusiastic staff, who provide personalized attention and engage residents in activities like music and pet therapy. The environment is described as homey, clean, and well-maintained, with a focus on memory care. Some families appreciate the consistent routines and the Clare Bridge approach to dementia care, which emphasizes individualized attention and a safe, engaging atmosphere. Positive feedback highlights the friendly staff, good communication, and the facility's ability to make residents feel comfortable and valued. However, there are significant concerns about management and staffing. Some reviews mention neglect, inadequate care, and poor communication, particularly regarding medical emergencies and hospital transfers. Complaints include staff being inattentive, using phones during work, and a lack of proper training. Instances of residents being left in soiled clothing, missing meals, and experiencing hygiene neglect are reported. There are also issues with stolen items and inconsistent staffing, leading to a decline in care quality over time. Some families express frustration with rising costs and feel that the facility is more focused on profit than resident well-being. Overall, while Brookdale Pittsford has strengths in its activities and some dedicated staff, there are notable concerns about management practices and the consistency of care provided.