The Auberge at Greenfield Estates

The reviews for The Auberge at Greenfield Estates present a mixed picture, with both positive and negative experiences shared by residents' families and visitors. On the positive side, several reviewers praise the facility for its small community feel, caring and engaging staff, and well-maintained environment. The natural light and courtyard are highlighted as beneficial features, particularly for memory care. Some families express satisfaction with the personalized care and respect shown to residents, noting that staff accommodate dietary needs and provide support during difficult times. The facility is described as beautiful and well-maintained, with a high-end feel. Conversely, other reviews paint a starkly different picture, citing significant issues with the facility's management and staff. Complaints include rude and lazy staff, poor communication, and inadequate care, with some residents reportedly left in dirty clothes and without proper assistance. The facility is described as dark and drab, with a neglected courtyard and a lack of activities for residents. Concerns are raised about safety, with reports of staff being untrained and residents with behavioral issues posing risks. The administration is criticized for being unresponsive, and there are mentions of a dog causing hygiene issues. Some reviewers have removed their loved ones due to these concerns, while others recommend avoiding the facility altogether. Overall, while some families have had positive experiences at Greenfield Estates, others have encountered serious problems, highlighting the need for potential residents and their families to thoroughly evaluate the facility before making a decision.