The Auberge at River Oaks

The reviews for River Oaks, now known as The Auberge at River Oaks, present a mixed picture of the facility. Many reviewers praise the compassionate and attentive care provided by the staff, particularly highlighting the leadership of Executive Director Tricia Cline and Director of Nursing Monica Segrist. Families appreciate the clean environment, the respectful and personalized care for residents with dementia or Alzheimer's, and the facility's engaging activities. The staff's training and the facility's design, which includes a central desk and walkie-talkies for efficient communication, are also commended. However, some reviews express concerns about staffing levels, particularly at night, and management issues. A few reviewers report negative experiences, citing inadequate care, high staff turnover, and poor management. There are mentions of residents not receiving proper attention, with some alleging neglect and insufficient medical oversight. Despite these criticisms, others note improvements under new management and appreciate the facility's efforts to address past issues. Overall, while River Oaks receives high marks for its caring staff and supportive environment, there are concerns about staffing and management that potential residents and their families should consider. The facility is recommended for those seeking specialized memory care, but it's advised to visit and assess if it meets individual needs.