Pegasus Landing of North Riverside

The reviews for Riverside Oxford Memory Care present a mixed picture. Many reviewers praise the facility for its warm, homey atmosphere, attentive and caring staff, and cleanliness. The food, prepared by a well-regarded chef, receives frequent commendations, and the activities provided are appreciated for keeping residents engaged. Several staff members are highlighted for their dedication and compassion, contributing to a positive environment for residents and their families. However, there are significant concerns raised about the facility's business practices, particularly regarding refunds. Multiple reviewers report difficulties in obtaining refunds after withdrawing loved ones or after their passing, citing poor communication and unresponsiveness from corporate offices. This has led to frustration and dissatisfaction among some families. While the care provided is generally well-regarded, with staff often described as friendly and supportive, there are criticisms about understaffing and occasional lapses in medication management. Some reviewers also mention issues with communication and leadership, noting that certain staff members appear disinterested or unresponsive to concerns. Overall, while Riverside Oxford Memory Care is praised for its caring staff and engaging environment, potential residents and their families should be aware of the reported issues with refunds and communication. The facility seems to excel in day-to-day care and activities but may need to address administrative and corporate communication challenges to improve overall satisfaction.