Pegasus Landing of North Riverside

The reviews for Oxford Memory Care and Riverside Oxford Memory Care present a mixed picture. On the positive side, many reviewers praise the facilities for their clean, homey atmosphere and attentive, caring staff. The food receives high marks, with several reviewers highlighting the chef's skills and the quality of meals. Activities and engagement for residents are frequently mentioned as strengths, contributing to a lively and supportive environment. Staff members, including the Executive Director and activity directors, are often commended for their dedication and personal touch. However, there are significant concerns raised by some reviewers. A recurring issue is the difficulty in obtaining refunds after a resident leaves or passes away, with some individuals waiting months without resolution. Communication with corporate offices is described as poor, with calls and messages often going unanswered. Additionally, there are complaints about understaffing, medication management, and missing personal items, which raise concerns about the overall quality of care. Some reviewers also mention a lack of activities for residents with mild to moderate dementia and express dissatisfaction with the handling of special dietary needs. Overall, while many families and staff members express satisfaction with the care and environment at these facilities, others highlight serious administrative and operational issues that need addressing to ensure a consistently positive experience for all residents and their families.