Pegasus Landing of Saddlebrook

Saddlebrook Oxford Memory Care in Frisco receives mixed reviews from residents, families, and volunteers. Many commend the facility for its warm, welcoming atmosphere and dedicated staff, highlighting individuals like Lissette, the Lifestyle Activities Director, and Daisy, the Community Relations Director, for their exceptional care and engagement with residents. The facility is praised for its cleanliness, variety of activities, and compassionate care, with several reviewers noting improvements under new management. Families appreciate the attentive staff and the positive impact on their loved ones' well-being, with some mentioning the facility's beautiful environment and excellent food. However, there are significant concerns raised by some reviewers. Issues include financial mismanagement, such as unauthorized withdrawals from deceased residents' accounts, and inconsistent care quality, with reports of medication errors and unattended falls. Some former employees and family members express dissatisfaction with management changes and staffing issues, leading to unmet promises and a decline in care standards. A few reviewers advise caution, recommending frequent visits and monitoring to ensure proper care. Overall, while many find Saddlebrook to be a supportive and caring community, others urge potential residents to be vigilant and proactive in overseeing their loved ones' care.