The Heights Of Tyler

This place was AWFUL. Brought my 81 year old dad here after he almost died at The Center at Grande and had to complain to the admin constantly because they weren't doing their jobs. They finally got tired of me and released him before he was ready to be released. His cardiologist agreed that he was not ready to be released and so did his PCP who we had video conferences with while there, but they insisted just because I kept complaining. They "forgot" to take him his supper twice during the couple of weeks he was there, would not take medical concerns seriously (showing signs of another cardiac event and the NP didn't even respond till the next morning and none of the "doctors" will talk to family members - my husband refused to leave that night and stayed the whole night with him so he could call 911 if he had to), did not do his PT like they were supposed to (didn't even start it for days after he arrived until I threw a fit), kept changing the sign-in rules for visitors and then would yell if you didn't sign in "right", didn't treat the bedsores he got and they were so bad when he got out that we had to take him to wound care at our local hospital for weeks to have the wounds debrided, missed taking him to his heart doctor appointment and I had to reschedule it and take him myself, left him without toilet paper all day long one day even when he kept asking for toilet paper so he could go to the bathroom, left his toilet clogged one day all day until I came that evening and insisted they unclog it, and there was so much more. Some woman representing administration came in and chewed him out, argued with him even though we had proof, and refused to tell us her name (I voice recorded that conversation - she was very hostile). I kept all of the detailed texts and emails I had to keep sending to the admins. So I have proof and am happy to share that proof with anyone who is questioning leaving their loves one there. I DO NOT RECOMMEND!