Sonoran Sky Assisted Living Care Home

The reviews for Sonoran Sky, a care home in the Valley, present a mixed picture. Many families express deep satisfaction with the facility, highlighting the compassionate care provided by Mary, the owner, and her staff. The homes are described as clean, thoughtfully designed, and accommodating to residents' needs. One reviewer shared a positive experience moving their 95-year-old mother from California during the COVID-19 lockdown, noting the welcoming environment and the improvement in their mother's health due to the homemade meals and attentive care. Another reviewer praised the onboarding process and the management of their mother's medication. However, not all experiences were positive. One family faced significant challenges during their mother's final days, as she was in the late stages of pancreatic cancer. They reported inadequate support from the staff, particularly during critical moments when pain management was essential. Despite their efforts to seek assistance, they found the staff unresponsive, leading to a distressing situation as their mother passed away. The family requested a partial refund due to the poor experience and the short duration of their stay, but the owners refused, citing contractual terms. Overall, while many families commend Sonoran Sky for its quality care and supportive environment, there are concerns about its ability to handle late-stage cancer patients and the responsiveness of the staff during emergencies. The reviews reflect a generally positive reputation but also highlight the importance of ensuring adequate support for residents with complex medical needs.