Gardens Care Senior Living Scottsdale

The reviews for Gardens Care Senior Living and Truewood by Merrill Scottsdale present a mixed picture. Many reviewers praise the facilities for their cleanliness, friendly staff, and engaging activities. Residents and their families appreciate the sense of community, with some describing the environment as home-like and the staff as caring and attentive. The food generally receives positive feedback, with some residents enjoying the variety and quality of meals. However, there are significant criticisms, particularly concerning the transition from Truewood to Gardens Care. Some reviewers express dissatisfaction with the new management, citing issues like missing medications, inadequate staffing, and poor communication. Complaints about high turnover rates among staff and management, as well as concerns about the quality of care, are common. The construction and noise during renovations have also been a point of contention for some residents. While some reviewers highlight the professionalism and dedication of the staff, others feel that the focus has shifted towards profit rather than resident care. The reviews also mention logistical issues, such as the need for more nighttime assistance and better handling of billing and special requests. Overall, while many residents and their families are satisfied with the facilities and care provided, others have experienced challenges, particularly following the change in ownership. Prospective residents are advised to visit and assess the facilities personally, considering both the positive and negative feedback.