Aurora's Elderly Care Network 1

Reviews of Ingleside Homes/Assisted Living are highly mixed and reveal significant differences in residents’ experiences. Several families describe the community positively, praising friendly, caring, and patient staff, helpful management, smooth move-in assistance, transportation, physical therapy, hair services, medical support, security features, and help navigating Medicaid and appointments. Some residents reportedly feel safe, happy, and well cared for, while families appreciate the small size and individual attention. The facility is also described by some as clean, comfortable, welcoming, and offering attractive views, gardens, and appropriately sized apartments. However, numerous reviews raise serious concerns, especially about persistent bedbug infestations. Several reviewers claim bedbugs were widespread, that management failed to respond effectively, and that residents suffered bites and poor living conditions. One account alleges a vulnerable resident experienced severe weight loss, mental-health deterioration, and hospitalization after staff reportedly failed to intervene or contact family and social services. Other reviewers make allegations of theft, abuse, inadequate hygiene, and neglect, although these claims are not independently verified. Additional complaints involve rude or inattentive staff, inconsistent care, poor or repetitive food, outdated and deteriorating buildings, broken elevators and washing machines, inadequate emergency planning, and insufficient accommodations for dietary needs. One reviewer described a difficult evacuation during a power outage, particularly endangering residents with mobility limitations. Tours were generally described as pleasant, though one reviewer found the tour rushed and observed a cluttered room. Overall, reviews suggest some residents receive compassionate, satisfactory care, but recurring reports of bedbugs, maintenance failures, food concerns, and possible neglect warrant careful investigation. Prospective families should tour repeatedly, speak privately with residents, inspect rooms, review inspection records, and ask management about pest control, staffing, emergency procedures, and complaint resolution.