Aurora's Elderly Care Network 1

The reviews for Ingleside Assisted Living LLC present a mixed picture. Some reviewers praise the facility for its friendly staff, clean environment, and helpful services, including physical therapy, transportation, and legal assistance for the elderly. They appreciate the smooth transition for new residents and the individual attention provided. Positive comments highlight the facility's safety features, such as alarm systems, and the overall happiness of residents. However, many reviews express serious concerns. A recurring issue is the infestation of bedbugs, with multiple reviewers mentioning management's failure to address the problem. Some staff members are described as rude, and there are allegations of theft and neglect. One reviewer recounts a distressing incident where a resident was hospitalized due to neglect, highlighting a lack of intervention from the facility despite clear signs of distress. The facility's infrastructure is criticized, with reports of malfunctioning elevators and washing machines, and a past evacuation due to a power outage. The food quality is also questioned, with some residents finding it uninspiring and lacking variety. The administration is perceived as unresponsive to these issues, and the facility is described as outdated and overpriced. Overall, while some residents and their families are satisfied with the care and environment, significant concerns about hygiene, management, and infrastructure persist, suggesting potential areas for improvement. Prospective residents and their families are advised to carefully consider these factors before making a decision.