Sunset Cliffs Elder Care

Reviews of Crescent Landing/Provision Living at Hattiesburg are mixed, with many positive comments but several serious concerns. Families and visitors frequently praise the community’s cleanliness, attractive apartments, spacious closets, homelike atmosphere, convenient location near Merit Health Wesley hospital, and access to shopping and restaurants. The layout, private apartments, secure memory-care courtyard, amenities, and ongoing renovations are also viewed favorably. Residents reportedly enjoy bingo, games, church services, music, movies, exercise, social events, and family celebrations. Many reviewers describe the staff as caring, friendly, professional, and attentive, and several families say their loved ones are happy, well-groomed, and receiving excellent care. Food is generally described as good or excellent, and pet-friendly policies are appreciated. However, negative reviews raise significant concerns, particularly about memory care. Some families report rude or hostile aides, inconsistent or unclear visitation rules, malfunctioning doorbells, poor communication, inadequate assistance, and unprofessional administrative behavior. Allegations include residents being left with only nutritional drinks when unable to reach the dining room, insufficient supplies, restrictions on personal items and phone access, gossip, and inadequate support for residents with dementia. One family reported being charged after a resident’s death, while others described poor treatment following falls or changing care needs. Concerns about understaffing, building repairs, air conditioning, food quality, and confidentiality also appear. Some reviewers felt the facility was better suited to relatively independent residents than those requiring advanced memory care. Overall, the community appears attractive, well located, and socially active, with many satisfied families and positive tour experiences. Nevertheless, the conflicting reports—especially regarding memory-care staffing, communication, visitation, and responsiveness—suggest prospective families should conduct multiple visits, speak with current residents and staff, and carefully verify care standards, policies, and costs.