Spring Arbor of Steele Creek

The reviews for Spring Arbor of Steele Creek and its predecessor, Wickshire, present a mixed picture. Many reviewers express satisfaction with the current management under Spring Arbor, praising the friendly and caring staff, the warm and home-like environment, and the quality of care provided. Specific staff members, such as those in admissions and nursing, receive commendations for their professionalism and dedication. The facility's activities, food service, and overall atmosphere are also highlighted positively by several reviewers, who appreciate the improvements made since the change in ownership. Conversely, some reviews recount negative experiences, particularly during the Wickshire era. Complaints include poor communication, neglect, medication errors, and inadequate care, leading to distressing outcomes for residents. Issues such as theft, staff turnover, and lack of responsiveness are mentioned, with some reviewers expressing frustration over unresolved problems like non-functioning room phones. The transition to Spring Arbor ownership appears to have addressed some concerns, but not all reviewers are convinced of significant improvements. Overall, while many families are pleased with the changes and feel confident in the care their loved ones receive at Spring Arbor, others remain skeptical due to past experiences with Wickshire. The facility's efforts to enhance its services and environment are acknowledged, but the mixed reviews suggest that further improvements may be needed to fully restore trust and satisfaction among all residents and their families.