Bellgrade Estates

Morningside at Bellgrade, located in Midlothian, receives mixed reviews from residents and their families. Many praise the facility for its clean environment, friendly staff, and engaging activities, particularly highlighting the efforts of the Activities Director, Emma, and Sales Director, Matthew. The facility is noted for its convenient location and a variety of activities that keep residents engaged, such as outings, bingo, and gardening. However, some reviews express concerns about the facility's management and staffing. Issues such as understaffing, poor communication, and inadequate care are mentioned, with some residents experiencing neglect or unkind treatment. The food quality receives mixed feedback, with some finding it satisfactory while others compare it to cafeteria food. There are also complaints about unpleasant odors and cleanliness in certain areas. The facility's response to concerns varies, with some reviewers noting improvements and positive changes in staff and management, while others report unresolved issues and lack of communication. The cost of living at Morningside is a point of contention, with some finding it expensive for the level of service provided. Overall, while Morningside at Bellgrade is appreciated for its community feel and activities, potential residents and their families should be aware of the reported inconsistencies in care and management.