StoryPoint Twin Ports

The reviews for StoryPoint Twin Ports. formerly New Perspectives Senior Living in Superior, WI, are generally positive, highlighting the facility's welcoming environment, caring staff, and well-maintained amenities. Many reviewers appreciate the smooth transition for their loved ones into independent or memory care living, noting the staff's dedication to creating a supportive and engaging community. Alex, a staff member, receives special praise for his kindness and responsiveness. However, some reviews point out significant concerns, particularly regarding management and staffing. Issues include insufficient caregiver-to-resident ratios, poor food quality, and problematic billing practices. One reviewer mentions being misled about staff ratios, while another criticizes the administration for being heartless during a difficult time. There are also complaints about the lack of supervision in resident care, inadequate activities, and lost laundry. Despite these concerns, many families express gratitude for the compassionate care their loved ones receive, with several noting the positive atmosphere and variety of activities available. The facility is described as clean, bright, and thoughtfully designed, with amenities like a swimming pool, beauty shop, and restaurant. Some reviewers mention the high cost of living, but others find the pricing reasonable. Overall, while New Perspectives is praised for its caring staff and community feel, there are areas for improvement, particularly in management and consistency of care. The facility has the potential to achieve higher ratings if these issues are addressed.